Q - Is your website available for other countries apart from the UK?

A - At this moment our website is available for UK customers to buy the products online. They can, however buy the product in the UK and directly ship to their loved ones in India free of cost. The Services to our India customers to buy our products directly will be coming soon. We will update and announce the launch for India website in a couple of months.

We will also be extending our website to other countries like the United States, Australia, Canada, New Zealand in a few months. We will update and announce this launch when we do so.

Q - How do I return a product? What is the process?

A - The item can be returned for refund only in certain conditions. Please visit our Refunds- Returns & Cancellation policy for more details. Once we receive the package we will email you. Any used products will not be taken back. We will evaluate the issue and let you know if the order is eligible for return and refund. 

It takes 5-7 business days to complete the process of refund (if eligible). 

Q - In how many days can I return the product? What are the conditions?

A - The item can be returned for refund only when certain conditions are met. Please visit our Refunds- Returns & Cancellation policy for more details. Under these conditions 14 days return policy applies from the date of delivery. Items should be unused and returned in original packaging. Any used products will not be taken back. We will evaluate the issue and let you know if the order is eligible for return and refund.

Q - Is the Shipping charge refundable?

A- Shipping charge is non-refundable. Please visit our Terms and Conditions for information on shipping.

Q - Can I get cash refund for my order?

A- No. If refund/ return is accepted we credit it into your account from which the payment is made.  

Q - What happens if the item goes out of stock or there is bad Inventory?

A- If the item is out of stock it will be mentioned on the website. However, it might happen in some instances, that the item might go out of stock if multiple orders are received at the same time. We will then notify you via the email address provided and discuss the available options with you.

Q - Can I cancel the order after I place the order?

A- Yes you can cancel the order within 24 hours of placing the order. Please visit our 'Refunds- Returns & Cancellation policy' for more details.

Q - Can I change the shipping address of my order?

A - Yes you can. Please inform us within 24 hours in such cases. You can mail us at customercare@tanisiboutique.com. 

Q - Do you do International shipping?

A - At this moment, we only ship within the mainland United Kingdom and offer Free shipping. When we introduce our services to India, it will be Free shipping provided. In next couple of months we will extend our services to USA, Australia, New Zealand and Canada, at that time we will inform if there are any changes to our shipping policy. We request our customers to regularly check  our terms and conditions and other policy documents for the most recent updates.

Q - What are your UK shipping charges and delivery time in the UK?

A - For UK mainland delivery:

In the current pandemic situation - We still aim to deliver:

Any Unstitched Order - Estimated Delivery time is 15-18 Business days.

Any Stitched Order - Estimated Delivery time is 20-25 Business days.

Shipping Cost:  The exact shipping cost for your order is calculated at the time of the checkout. This is as per the weight of the order. The minimum shipping charges for the UK customer is �3.99. These are calculated as per the latest shipping rates agreed between us and our Shipping partner. However, these charges may vary if the shipping company rates vary. Please check our website on regular basis for any updated information. 

Q - What are your India Shipping charges and delivery time in India?

A - At this moment our website is available for UK customers to buy the products online. They can, however buy the product in the UK and directly ship to their loved ones in India free of cost. The Services to our India customers to buy our products directly will be coming soon. We will update and announce the launch for India website in a couple of months.

In India: In the current pandemic situation - We still aim to deliver:

Any Unstitched Order - Estimated Delivery time is 7-10 Business days.

Any Stitched Order -  Estimated Delivery time is 10-12 Business days.

Shipping Cost: Free (Anywhere in India - When the service becomes available)

Q - Item not delivered at quoted delivery time?

A - We try our best to deliver the parcel/ order at the quoted deliver time. However, in any unforeseen circumstances a 72 hours delay might be possible. We would request you to wait until your quoted deliver time + 72 hours. After this period if the parcel is still not arrived, you can contact us at customercare@tanisiboutique.com and we will be happy to assist with you with possible options.

Q - What is Custom Duty charges and who is responsible to pay the charges?

A- The Customs taxes/ VAT/ import duties not included in our ordering policy. These charges are tax levied on import of goods by the Custom authorities and is solely at the discretion of the duty officer. The customer is responsible for the payment. However, this is highly unlikely case by case situations. The customers can always contact us at customercare@tanisi.com, we will always be happy to assist and find out a better way for the case.

Q - Is there return policy for UK and India orders?

A - We have a 14-day return policy from the date of purchase. The item can be returned for refund only in certain conditions. Please visit our 'Refunds- Returns & Cancellation policy' for more details. You should keep the item in original packaging and not use it if you wish to return it. Any used products will not be taken back. We evaluate case by case issue and will try best to accept the returns and let you know if the order is eligible for return and/or refund. 

Q - Do you return and exchange the sale items?

A -  No, any items which are purchased in 'Sale' are not eligible for returns/ exchange/ refunds.

Q - Do I need to pay the shipping charges for my returns?

A -  Customer must return any acceptable returns at his/her own expense. Please refer to our 'Refunds- Returns & Cancellation policy'

Q - What is the address for the returns?

A - If your item is eligible for a return/ refund, we will communicate further with you via the email address you have provided to us. You can contact us at customercare@tanisiboutique.com if you need more information

Q - What is an unstitched product?

A - If the product type specified in the description is "unstitched" (For Salwar Kameez, Lehengas, Saree Blouse etc.). You will have to get the product stitched according to your size. We have an in-house professional tailoring expertise to get the made to measure stitching done for you. If you wish to get your product stitched from us, you can select one of our stitching options', make the payment. We will email you the Measurement form.

Q - What is a semi-stitched product?

A - If the product type specified in the description is "semi-stitched" then you will have to get minimal stitching done as per your size. We have an in-house professional tailoring expertise to get the made to measure stitching done for you. If you wish to get your product stitched from us, you can select one of our stitching options', make the payment. We will email you the Measurement form.

Q - What are the tailoring/ stitching charges?

A - We have an in-house boutique. Our tailoring charges are very minimal and affordable. They are stitched by professional tailoring experts to give your product a perfect look. The stitches cost varies for Blouse, Lehengas, Salwar Suits.

For India Customers (Approximate cost is)

Blouses : Rs.850- Rs.1700 (Simple, Designer)

Salwar Kameez: Rs.1300 - Rs.4500 (Depends on the Style Pant salwar, Plazzo, Gharara, Sharara, Fully Stitched, Semi Stitched)

Lehenga: Rs.3500 - Rs.6500 

For UK Customers (Approximate cost is)

Blouses : £8.50 - £17.00 (Simple, Designer)

Salwar Kameez: £13.00 - £45.00 (Depends on the Style Pant salwar, Plazzo, Gharara, Sharara, Fully Stitched, Semi Stitched)

Lehenga: £35.00 - £65.00 

Q - Does the Saree come with Fall/ Pico/ bidding/ services done?

A -  Yes, high quality fall and edging services for Sarees are inclusive in the purchase. Our customers will not have to pay any extra charges for these services.

Q - Does the Saree come with Saree Petticoat?

A -  No, you will have to buy it separately. We do sell high-quality pure Cotton and Satin petticoats at a very affordable rate. If you wish to buy this from us, Please refer to our 'Petticoat charges' please select the option at the "Checkout" for these services or you can email us at customercare@tanisiboutique.com for charges and to place an order.

Q � What are your Stitching Time?

A -  Stitching time is generally 7-8 business days in addition to the order delivery time. 

Q - I want to get my order stitched from you, what is the process, charges, and time?

A - For Stitching process kindly refer to our "Stitching Policy". You can find this next to an unstitched or semi-stitched item (e.g. Blouse, Suits, Lehengas)

For India Customers (Approximate cost is)

Blouses : Rs.850- Rs.1700 (Simple, Designer)

Salwar Kameez: Rs.1300 - Rs.4500 (Depends on the Style Pant salwar, Plazzo, Gharara, Sharara, Fully Stitched, Semi Stitched)

Lehenga: Rs.3500 - Rs.6500 

For UK Customers (Approximate cost is)

Blouses : £8.50 - £17.00 (Simple, Designer)

Salwar Kameez: £13.00 - £45.00 (Depends on the Style Pant salwar, Plazzo, Gharara, Sharara, Fully Stitched, Semi Stitched)

Lehenga: £35.00 - £65.00 

Stitching Time is generally 7-8 business days in addition to the order delivery time.

Q -  For issues relating to the logins/ password/ general website/shipping?

A - Please email us at customercare@tanisiboutique.com. We aim to get back to you with 48 hours of the email received.

Q -  For issues regarding Orders/Billing/ Payments/Staff/ Service?

A - Please email us at customercare@tanisiboutique.com. We aim to get back to you with 48 hours of the email received.

Q - I saw a similar product/ item on another website but in low price? 

A - We believe in quality and pledge to never comprise on it. This is our mission statement as well. For this reason, we are tied up only with the Direct Manufactures and Authorized Dealers. The Sarees, Suits, Lehengas and other products which are labelled as 'Pure' are always pure. There are other sellers in the market which do sell the replica of these products. We can't guarantee the quality of their products. Our customers can always trust us on getting the best service along with best quality.

Q - What are Bollywood Replica products?

A - Some of our products on the site are inspired by Bollywood outfits and are an exact replica of the original. Therefore, the product you will get will not be the actual one that star/ celebrity has worn. Our finest designers attempt to make the similar outfit available for you to look alike celebrity styled designer outfit. It might slightly vary in work/ fabric or color combination. This disclaimer forms part of and is integral to our standard terms and conditions, which are deemed to have accepted when placing an order.

Q - The product I ordered and then the one I received has a different shade in color?

A - We try our utmost to the highest level to send the same item which you have selected on our website. But in some instances, a slight variation in the color shown on the product image is possible as it is sometimes difficult to capture the right color on the website. If there is a vast difference in the color which is highly unlikely kindly contact us on customercare@tanisiboutique.com. and we will consider this and get back to you in 72 hours.